With an extensive client base of schools in the South East and over 15 years experience in the sector, we provide a proactive, friendly approach to IT support that has been developed specifically with the needs of educators in mind. We understand the time and budget constraints imposed on teaching and school management staff and have developed flexible services with that in mind. We see it as our job to gain an in-depth understanding of your schools objectives, culture and functional requirements and provide a Service Level Agreement to maximise your productivity.
The role of Educators is more complex and demanding than ever and each school has a unique set of requirements. Drift IT aim to serve as an omnipresent but flexible resource for schools by being on hand for trouble-shooting, day-to-day support and future planning.
We dedicate a technician to each school who visits at the same time each week to provide on-site support in any area of ICT, not just when things go wrong. This way we get to know you and your systems and you get to pick our brains regularly for straightforward, non-jargon IT advice.
Even a simple software update or hardware malfunction can disrupt teaching and learning and eat into your valuable time.
That’s why our remote support team will continually monitor your systems throughout the school week, taking care of any issues or routine updates as they arise so you don’t even need to be aware of them.
Our approach is built on the concept of developing solid, long lasting relationships with our clients and we don’t believe that’s possible if we only visit your school when something goes wrong.
Your dedicated Drift IT support technician will visit your school weekly to carry out maintenance, improvements and trouble shooting tasks. Our weekly visits mean that we get to know your staff and infrastructure. They also give you the peace of mind that there will regularly be a familiar face around to answer ICT related questions.
Our second line remote support team aren’t just on hand to provide immediate support in the event of an IT issue; they work continually behind the scenes to keep your systems running efficiently.
Drift IT’s qualified remote engineers are at the end of the phone ready to provide jargon free, easy to follow advice when you need it. We can take control of any machine in your school using a remote connection to get you back on track as quickly as possible.
Technology is moving at a rapid pace and the emphasis on school pupils acquiring essential digital skills means that schools can’t afford to be left behind when it comes to ICT.
As part of our core service we will evaluate your current ICT position and explore your goals and functional requirements to propose a four-year ICT guide. The guide will act as a roadmap to your ICT vision, providing a clear specification, schedule and budget forecast.
|Admin Support||Support for your office staff’s ICT Equipment.|
|ICT Recycling||Disposal of your old IT equipment (WEEE directive)|
|Annual Inventory Update||Yearly IT equipment inventory? We’ll do that for you|
|Software License Management||Allow us manage your education software licences.|