With an extensive client base of schools in the South East and over 15 years experience in the sector, we provide a proactive, friendly approach to IT support that has been developed specifically with the needs of educators in mind. We understand the time and budget constraints imposed on teaching and school management staff and have developed flexible services with that in mind. We see it as our job to gain an in-depth understanding of your schools objectives, culture and functional requirements and provide a Service Level Agreement to maximise your productivity.
Whether you require a greater or lesser on-site presence, whether you want to utilise the Help Desk once a day or once a term, we ensure that you’ll receive the most appropriate, personal and cost effective service, tailored specifically to your school.
A Member of Your Team – On Site Support
Our approach is built on the concept of developing solid, long lasting relationships with our clients and we don’t believe that’s possible if we only visit your school when something goes wrong.
We will visit your school to ensure that regular maintenance and cleaning tasks are carried out and any issues that require an onsite presence are dealt with. Our visits mean that we get to know your staff and infrastructure. They also give you the peace of mind that there will regularly be a familiar face around to answer ICT related questions.
Solving Issues Before They Become Problems – Help Desk Support
Even a simple software update or hardware malfunction can disrupt teaching and learning and eat into your valuable time.
That’s why our helpdesk team will continually monitor your critical systems throughout the school week, taking care of any issues or routine updates as they arise.
Drift IT’s qualified technicians are at the end of the phone ready to provide jargon free, easy to follow advice when you need it. We can take control of any machine in your school using a remote connection to get you back on track as quickly as possible.